Persuasion techniques for the Internet are often quite different to
persuasion techniques which are used in face-to-face situations.
In
contrast to the art of face-to-face persuasion, the online world means
you are unable to read physical cues such as facial expressions and body
language, which in turn means that you can’t instantly adjust your
delivery based on these cues.
On the Internet, your website and
its various pages is mainly responsible for the task of persuading your
visitors to buy your products or services.
Thus, persuading people on the Internet usually means anticipating what people want or what action they will perform next.
Factors
such as the design of your site and the delivery of the content all
play a significant role in shaping the user’s experience. In general,
the better the experience for your visitors, the greater the chances
that they will buy something from you.
Persuading people to carry
out an action on your site such as making a purchase is a subtle
art-form and there is no magical single way to do it.
However,
there are things you can do to your website and the way you present your
message which can increase the probability that somebody will perform
the particular action you want them to.
Below are three tips which can help to increase the persuasive nature of your website.
1) Reduce the amount of thinking time your visitors engage in, when asked to perform a call-to-action
If
you want to maximise conversion rate then you need to make it as easy
as possible for your potential customers to perform a specific
call-to-action such as clicking the “Buy Now” button or signing up as a
member.
At the very least your site’s pages should be constructed in a way which reduces confusion.
For
instance if someone landed on your page looking for something specific
then give them what they are looking for and make it easy for them to
buy/subscribe/join etc.
Internet marketers are now beginning to
understand that eliminating or cutting down the thinking time required
by the visitor in order to make a decision, greatly increases conversion
rates.
One way to decrease thinking time and confusion is to
limit the number of choices your visitors have when they are on your
page. That is, try to offer just one product/service etc in each of your
landing pages. By doing this you are effectively making the decision
for your customers and removing any doubts and ambiguity.
Additionally,
to enhance the customer’s experience you should always strive to make
your call-to-action items such as buttons, images or links clearly
visible and obvious to your visitors.
2) Talk about money or price only when your visitor wants to know
When
a potential client comes to your site, you are essentially guiding
their thoughts and actions through the content and structure of your
website.
Therefore if you immediately thrust your pricing info at
visitors as soon as they land on your site, you run the risk of
eclipsing all other information contained in your sales pitch; leaving
only one thought in your visitor’s mind – price.
This is not to
say that pricing information should not be presented when asked for, but
in most cases, price should not be the main message in your sales copy.
There
are exceptions of course such as if you are by far the cheapest in your
business niche and you have a reputation for being so, then pitching
your sales copy based on pricing might be effective.
Another
situation when you might want to make your price the main focus is if
you are offering a product or service which a lot of other people are
also selling. In cases such as this, most readers know they have many
options for shopping around, so price might be one way to win them over.
Clever marketers are well aware that perceived value
can often mean an increased willingness by customers to pay the listed
price for a product. This is because the perceived value of the product
in the mind of the customer far outweighs the price they are paying for
it.
Hence, to successfully be able to increase the perceived value
of your product, you will need to present your customers with
information about the item which you are selling which will induce
feelings of pleasure, excitement or promise of a solution.
For
instance highlighting relevant information about your product such as
the amazing features it has, or the elegant design, or even any bonus
material you are offering, will help increase the perceived value in the
minds of your clients.
There is however a delicate balance
regarding your pricing information, in that, you should not delay the
mention of pricing too long either. For instance you may regularly get
visitors who need less convincing to purchase your product and hence
these people will often need pricing information quite quickly.
You
should therefore try and make the pricing information easily locatable
such as in your product info page or perhaps in a separate plans and
pricing page.
3) Use social media and comments to
demonstrate to your visitors that you have a following or readership
(even if it’s relatively small)
Social media and other
things which demonstrate your site’s following can be a hugely
persuasive factor in getting people to become engaged with your website
or blog.
We humans predominantly want to have the sense that we
fit in with the majority or to be part of a crowd because by our very
nature we are social beings.
Due to this characteristic, it is
more likely that your blog will receive “likes”, “tweets” and comments
and ultimately conversions, when visitors see that there is a crowd of
people who have done these things already.
Conversely, nobody
wants to be the first to “tweet” or “like” a site which has only been up
for a few months and is completely devoid of “likes” or comments.
Therefore
if your site is new and has little traffic, you can either turn off
your comments until you start to get some decent traffic flowing or you
can encourage your family, friends and colleagues to leave some genuine
comments and to also “like” and tweet about your site.
The use of
the Alexa, page rank or readership indicators should be avoided in the
early stages of your site when you might have minimal traffic and low
ranking. You can start displaying these sorts of things when your site
starts to mature and gain popularity.
In summary, the ability to
be persuasive on the Internet rests mainly on the shoulders of the
inanimate entity known as your website. The presentation and delivery of
your content and how these shape a visitor’s experience and perceptions
are the things which will ultimately determine how persuasive you are
as an online entrepreneur or blogger.
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